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Palisade Europe UK Ltd. Web Store Help

Returns Policy

Palisade Europe UK Ltd. guarantees a 30-day review period on all products listed on this Web site. If you are not satisfied with any of your purchases, call us within 30 days of your order. You will need an RMA number to return your product. Materials must be in resale condition and the original invoice must be enclosed. Packages must be sent via traceable courier such as UPS Ground. Shipping and handling charges are non-refundable.

The Palisade Europe UK Ltd. web store uses cookies, but you can shop without having cookies enabled. The cookie simply makes a unique shopping cart for you. No personal or payment information is saved in the cookie. The cookie is deleted when you exit your browser programme, or when you complete a purchase.

A "cookie" is a small piece of information which a web server can store temporarily with your web browser. This is useful for having your browser remember some specific information which the web server can later retrieve. A cookie file is NOT a secret way for a web server to find out everything about you and what you have on your hard drive.

How to Shop
You can place items in your Shopping Cart at any time while browsing the Palisade website. Your Shopping Cart is created on the fly, and deleted when you exit your browser.

Go to the List All Products page to see the complete line of Palisade Europe UK Ltd. Software and Books.

Choose a format for many Palisade Europe products. Use the pull-down menu to specify CD or 3.5" disks.

Many items require a serial number. Enter your serial number before hitting the "Add to Cart" button.

Choose the correct shipping option on the View My Shopping Cart page. Failure to add the proper shipping amount will cause a delay in the processing of your order.

When you have selected all the items you want, click on a "Purchase Now" button. If you are in the UK, or an EC Member Country but do not have a VAT Reg. No., click on the link provided before filling in your billing address information. Failure to add VAT will cause a delay in your order.

After entering billing information, click on the "Continue" button. You will now be taken to a Secure Server to enter your payment information. Enter payment information, an alternate shipping address if necessary, and click "Submit." Your payment will be processed immediately, and your order will be shipped in 1 -2 days.

How to Remove an Item from Your Cart
To remove an item from your cart, go to the View My Shopping Cart page. Change the Quantity of the item to 0 (zero). Don't forget to click the Re-Calculate button to register your change.

Downloadable Products
Some Palisade Europe UK Ltd. products can be downloaded online, immediately after purchasing. You save £15 - £30 on Download Now products, and you also save shipping costs. Electronic manuals are provided with the software, so it is not necessary to pay for a shipped product with print manuals.

Upon completion of your purchase, you will be taken to a page with a "Download" button for each downloadable product you bought. Do not close your browser. Keep the window open until you finish downloading all products.

Click on the "Download" button. Your Serial and Keycode numbers are displayed in red type. Write them down immediately. Click on the link to begin downloading.

Hit the "Back" button on your browser to go back to the previous page, where you can download other products you have bought.

If your download is unsuccessful, call Palisade Europe UK Ltd. using one of these numbers:

  • +44 1895 425050
  • 0800 783 5398 – UK
  • 0800 90 80 32 – France
  • 0800 181 7449 – Germany
  • 900 93 89 16 – Spain
Security / Payment Forms
Palisade Europe UK Ltd.'s web store utilises a combination of a Secure Commerce Server (SSL technology), encryption, and proprietary technologies to process payments easily and securely without the need to store account information online.

A secure server is one which takes advantage of Secure Sockets Layers (SSL). This is a protocol developed by Netscape for transmitting private documents via the Internet. SSL uses a private key to encrypt data that's transferred over the SSL connection. Browsers such as Netscape's Navigator and Microsoft's Internet Explorer support the SSL protocol. Many Web sites use SSL to obtain confidential user information, such as credit card numbers. Web pages that incorporate SSL generally start with https: instead of http:.

The Palisade Europe UK Ltd. web store accepts all Visa and Mastercard credit cards and their derivatives, Switch, Delta and JCB.