“Please tell everyone on your team how appreciative we are for helping to expedite our process. It’s great to know that we have people at Palisade willing to provide dedicated service to their customers.”
“I want to recognize the outstanding technical support provided by Stan Brown over the past week. The installation and use of StatTools on my company supplied PC proved to be problematic due to a file deletion caused by a scan routine on my company PC. Stan was very systematic with his approach to the problem and offered solutions in order of implementation ease. After exhausting all possibilities at his disposal he offered to participate in a conference call with UTC IT personnel to solve the problem. The conference call was a success due to Stan's computer knowledge, communication skills, and friendly/approachable demeanor. It was my pleasure to work with Stan on solving this problem.”
“Thanks for the support - all working nicely!”
“Stan Brown is probably the most impressive tech-support guy I've ever worked with. He really knows his stuff at a deep level, he's a great communicator, and on top of all that, he's a nice guy.”
“I'd like to say I am extremely impressed with Palisade on this and all my previous dealings - you have left many other organizations for dead! Thanks again for that!”
“I would like to let you know about the great service I get from you guys. I am a software developer myself, so I'm very sensitive to licensing issues. Palisade should be pleased that you guys are vetting these licenses”
“The assistance from Palisade technical support was as fast as it was impressive. Good job!”
“I just wanted to write a note to let you know that your technical support
”
“I had a great conversation with your tech support engineer. He was most helpful and was quite interested in how I'm going to use the software. I very much enjoyed our conversation.”
“It is a very rare occasion that I come across a support person that I
can comfortably work through relatively complex technical issues with.
Your technical support advisor – Amy – was cheerful, pleasant and easy
to deal with. With her disarming charm and easy going demeanor , Amy
was easily able to coax the right side of my brain to methodically
troubleshoot. If only the world had more advisors with the same skill
level and demeanor, I am sure world peace would soon follow.”
“I have just had the pleasure of dealing with Palisade's help desk and technical support. With any other operation, that would be a snide lead-in to a long rant — but not with Palisade. I have never had a bad experience with Palisade support. Every time I have submitted a question or had a problem I have gotten a prompt, accurate, and courteous reply. These guys are the best — please pass along my compliments, and feel free to use me as an unsolicited testimonial.”
